We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24 hours of ordering; however, some orders may take up to 48 hours to process. Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay within one business day. Should there be any other delay associated with your order, you will be notified within 10 days after placing your order.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We also may collect and store your credit card information and billing information when you purchase from us. This is for your convenience. Don’t worry though! We will not sell your personally identifiable information or billing information to anyone; we care about you and your security.
Your payment and personal information is always safe. We save this information when you order with us for your convenience. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Your security is of the most importance to us.
We stand by our products but if you are not satisfied with the product you receive we offer 30 Money Back Guarantee on almost every product we offer. Please call us at 504-488-8887, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. All refunds will be provided as credit to the credit card used at the time of the purchase within five (5) business days upon receipt of the returned merchandise. All items must be returned in the condition received. For any further questions, comments, or concerns contact us at (504) 488- 8887.
Shipping Policy/Delivery Policy
Please be assured that your items will ship out within two days of purchase.
We determine the most efficient shipping carrier for your order. If you’re trying to estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing.
- Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
- If you require express or 2 day shipping, please call us at (504) 488-8887 for charges.
- Once the card has been processed the order will be processed for shipment, at this point you may be sent a tracking number.
Merchandise will ship from best available location.